Where is my order?

Tracking information can be found in your order history on your account (login here) or on your shipping confirmation email. If you have a question about the delivery of your package while it is still in transit or missing, please contact the carriers below. 

• UPS: 1 (800) 742-5877

• USPS: 1 (800) 275-8777

• Fed Ex: 1 (800) 463-3339

When do I need to order by for delivery by Wednesday, December 24?

• Standard: Wednesday, December 17th

• Expedited: Friday, December 19th

Orders must be placed by 11:59 PM EST. The dates above are estimates, not guarantees. Once the carrier has picked up your package, we can no longer control the delivery date. Delays may occur due to weather or other unexpected events outside our control.

During our holiday period, we use a number of shipping carriers to provide optimal delivery speeds and rates, and cannot guarantee which carrier will be used until time of shipment. Shipping during the holidays can be a bit unpredictable and we recommend keeping that in mind when ordering gifts.

How can I get a gift receipt?

We do not offer standalone gift receipts at this time, but the slip in your package does not display pricing and can be used as a gift receipt. Please keep in mind that providing your gift recipient with the original order number will facilitate the gift return process, if needed.

What are your customer service hours over the holidays?

In order to help answer your holiday shopping questions, our customer service hours are:

• Mon-Fri, 9am-7pm EST

Additionally, we have automated customer service support 24/7 for phones and chat.

Please note we will be closed the following days:

• Thursday, December 25 (Christmas Day)

• Thursday, January 1 (New Year’s Day)

I ordered a Gift Card, will it be mailed? 

Our Gift Cards are digital and can be emailed to the recipient upon purchase.

Do you offer price adjustments?

We currently do not offer post-purchase price adjustments.

What is your holiday return policy?

Orders placed between Nov 1 and Dec 3 are eligible for return or exchange until January 31.

What is your return policy?
We want you to love your WanderFull bag. If you’re not satisfied, you may return it in unused condition, with original packaging and all components, including the strap. Items returned without the strap are not eligible for a refund. Please include a copy of your order in the return package.

How do I start a return?
Contact us at support@wanderfullbrand.com or log into your account and use the “Request a Return” option. Once approved, we’ll email you a prepaid return label. A $7.95 flat fee will be deducted from your refund.

What if my item is damaged or incorrect?
Inspect your order upon arrival and contact us immediately if it’s defective, damaged, or incorrect so we can make it right.

Are any items non-returnable?
We cannot accept returns on sale items or gift cards.

How do exchanges work?
For the fastest service, return your item and place a new order once your refund is processed.

Can I return a gift?
Gifts may be exchanged for a different color of the same item. Gift returns can only be refunded to the original payment method—no exceptions.

When will I receive my refund?
Refunds are issued to your original payment method after your return is received and inspected. Please allow up to 1 week for processing, plus 2–5 business days for your bank or credit card company to post the refund.

Can I return products I purchased from a retailer on wanderfullbrand.com?

We only accept returns for products purchased on wanderfullbrand.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.